Open Settings
In Tor Wallet, tap the Settings tab at the bottom of the screen.
Support is app-only by design. We do not run an email desk, and we will never ask you to send a recovery phrase, private key or password. The conversation stays attached to a random install ID — not an email address.
Tap Support
Under About, choose Support. It opens a private thread handled by the admin team.
Start a conversation
Write a subject and a message. Replies appear in the same panel — no email is sent.
Before you write
A good report gets a faster answer.
- App version — Settings → Version.
- Android version and device model.
- What happened and what you expected instead.
- Steps to reproduce, in order.
- Tor state — Protected, Connecting or Offline.
support/thread
You Balance not loading on Wi-Fi.
App 0.3.2 · Android 15 · Tor Protected
Support Thanks. Please refresh once
on mobile data and tell us if the
balance appears.
// no email address. no account.
App 0.3.2 · Android 15 · Tor Protected
Support Thanks. Please refresh once
on mobile data and tell us if the
balance appears.
// no email address. no account.
What not to send
Never send a recovery phrase, private key or password. No legitimate support process needs them. If you already sent one, move your funds to a new wallet immediately and treat the old wallet as compromised.
Security reports
Use the in-app Support panel with a subject beginning with Security. Include the app version, Android version, reproduction steps and impact. Use a freshly generated test wallet; never send a real recovery phrase. We do not offer a paid bug bounty.
Response policy
The admin team reads every ticket. Replies appear in the app, usually within a few days. We do not provide telephone support, Telegram support or remote screen-sharing. Anyone offering those is not us.